QHP Partners with Celito for Reliable IT Management and Peace of Mind

Challenge

In early 2022, QHP spun out of another company and needed a trusted IT partner to ensure a smooth transition, maintain compliance, and keep operations running securely. With no in-house IT department, QHP required a managed services provider that understood both their technology needs and the regulatory demands of their industry.

Solution

QHP started its partnership with Celito, leveraging a full suite of managed IT services, including:

  • Managed Services Provider (MSP) and service desk support
  • Dedicated Internet connectivity
  • Voice
  • Hardware procurement (laptops and devices)

Celito also provides network monitoring and vulnerability scanning, ensuring QHP’s systems remain secure and compliant.

Why Celito?

When evaluating IT options, QHP didn’t look anywhere else. Their confidence in Celito came from the experience and trust built through their previous firm — and it quickly proved well-founded.

Top reasons QHP chose Celito:

  • Local presence: “They’re right here when we need them.”
  • Strong service and responsiveness: “It’s easy to send an email, and they respond quickly.”
  • Industry understanding: Celito’s team “knows their stuff,” with deep familiarity in regulated industries.
  • Consultative approach: Celito takes time to explain options, best practices, and pricing clearly.
  • Reasonable cost: QHP uses a flexible model — pre-purchased hours plus project-based fees for specific needs like mobile device management.

Results

With Celito managing their IT operations, QHP enjoys dependable service, predictable costs, and peace of mind knowing their technology is in expert hands.

Key Outcomes:

  • Rapid Issue Resolution: When a recent internet outage brought operations to a halt, a Celito representative was onsite within an hour to restore service.
  • Reliable Support: The Service Desk has become a favorite among employees — everyone can reach out directly for assistance.
  • Scalable Partnership: As QHP grows, Celito’s support model adapts easily, allowing expansion without disruption.

“Having someone local who understands our business and can fix issues quickly makes all the difference.” – Christine Fornes, Chief Compliance Officer, QHP