Job summary:
This position is a lead technical support role working with a team of Help Desk Technicians, Desktop onsite Technicians and Network Engineers. This role may participate in pre-sale activities in support of server and storage solutions as well as back end technical support.
This position requires excellent troubleshooting, communication, and customer service skills.
This position requires excellent troubleshooting, communication, and customer service skills.
Primary responsibilities and Duties
- Extensive experience deploying, maintaining, and customizing Active Directory, Exchange, SQL, SharePoint, Azure and Office365 environments
- Experience implementing and maintaining SAN
- Printer management
- Implementation of computer, network, storage, and managed services
- Design, implementation, and upkeep of client networks
- Tier II and III remote user support
- Experience implementing and maintaining VMware environments
- Create and maintain client documentation
- Interact with client’s personnel to ensure smooth operations
- Monitor system performance to prevent slowdown and downtime
- Provide mentoring, guidance, and professional development support to Helpdesk staff
- Maintain ongoing communications with support staff and client regarding application issue resolutions
- Work with support staff for custom software that clients run in their environment
- Be able to effectively take client technical priorities and design reliable, high quality solutions
- Able to work from oral and written instructions, make decisions independently, and take responsibility for them
- Able to handle multiple priorities, work accurately, work under pressure, and respond quickly to tight deadlines
- Able to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner
- Knowledge of company policies, procedures, products, and services
Requirements:
- Bachelor’s degree required
- MSP experience preferred
- Minimum 5 years of IT experience with a strong understanding of computer, server, backup / replication, virtualization, and network infrastructur
- Experience with remote monitoring and management tools, preferably SolarWinds
- Ability to manage a variety of IT infrastructures including Switches, Storage devices, Routers, Firewalls, Servers, Workstations, and mobile devices.
- Cloud- Azure & O365 (migration & management experience preferred)
- SAN/Storage- Dell preferred
- Microsoft- Exchange, Active Directory, and Terminal servers.
- Networking – TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks- Meraki preferred.
- Microsoft, Hyper-V and VMware infrastructure experience
- Understanding of IT security and best practices
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Raleigh, NC 27607: Reliably commute or planning to relocate before starting work (Required)
Experience:
- VMWare: 2 years (Required)
- Microsoft Windows Server: 5 years (Required)
