In today’s digital era, high-speed internet is essential for both businesses and homes. Outdated technologies like Dial-Up and DSL have been replaced by fiber internet, which offers consistent, ultra-fast connectivity. As fiber becomes increasingly accessible nationwide, it’s important to understand its installation process.
At celito, based in Raleigh, North Carolina, we specialize in fiber optic internet, VoIP phone, data center, and IT Consulting. Our goal is to inform consumers about fiber technology to ensure a smooth installation when it arrives in your area.
Fiber Optic Internet Explained: Fiber optic technology uses light to transmit data, delivering unprecedented internet speeds and bandwidth far surpassing previous methods. Ideal for any setting requiring robust internet, fiber supports activities like video calls, digital learning, and streaming with ease.
Ready for fiber internet? See our guide for the essential steps to installation.
celito’s 5-Step Fiber Internet Installation Process
Step #1: Initial Consultation and Serviceability Check
- Assessing Your Needs: At celito, we start the process with an initial consultation to understand your unique internet requirements. This helps us tailor our services to meet your specific needs.
- Serviceability Check: Using our website’s map feature or consulting with one of our sales representatives, we determine if your location is serviceable.
- Quick Installation for Equipped Buildings: If your building is already equipped for our services, we can proceed with the installation within just 5 business days.
- Site Survey for Nearby Buildings: For buildings near our network, we conduct a site survey to estimate the time needed to extend our service to you. This typically takes a few weeks, or 30 to 60 days for more complex installations.
- Updates on Network Expansion: We keep you informed about the reach and progress of our network expansion making sure you are up to speed with potential for service availability in your area.
Step #2: Service Delivery Process
- On-Net Buildings: We skip directly to the installation process for our customers that are located in on-net buildings, guaranteeing a swift transition to high-speed fiber internet.
- Check to see if you’re On-Net
- Construction Phase: For customers in quick install or network expansion buildings, the process involves a construction phase. This may include a simple build into the building, running fiber down the street, or obtaining necessary permits (road, railroad, etc.).
- Installation as Part of Service Delivery: The installation process, including building switch installation and ethernet handoff, is part of the Service Delivery Process.
Step #3: Installation Process
- Building Switch Installation: We install a building switch and extend the connection to your individual suite.
- Ethernet Handoff: At your suite, we provide an ethernet handoff to your network
- Managed Office Network (MON) Services: For those who opt for it, we offer Managed Office Network services. This includes installing a managed switch and monitoring your network at the switch level or down to individual network components like servers, computers, and laptops, giving you more control over your network and devices.
Step #4: Testing and Activation
- Thorough Testing: Our technicians perform comprehensive testing to ensure your fiber internet connection is functioning correctly. This includes checking signal strength, speed, and stability.
- Activation: Once we confirm that everything is working properly, we activate your connection so you can start enjoying the benefits of high-speed fiber internet immediately.
Step #5: Account Management
- Client Success Manager: Post-installation, you will be assigned a dedicated “client success manager” who will assist you through the installation process and service delivery.
- Ensuring Satisfaction: Your Client Success Manager is there to make sure everything goes smoothly during the testing and activation phase, verifies the accuracy of your first bill, and provides ongoing support.
- Internal Advocate: Acting as your internal advocate, your client success manager will address any issues, discuss potential upgrades, and make simple adjustments like adding static IPs to your service.
Why Choose celito for your Business Fiber?
Choose celito for a smooth fiber internet setup, expert support, and top-notch service. We’re your local Raleigh experts, ready to enhance your business connectivity
Contact us or call at (919) 852-1238 for more details about how celito can help you get up and running with fiber internet for your business!