Celito is seeking an IT Onsite Technician to join our technical team!
Position summary:
IT Onsite Technicians are key members of our celito team as they provide technical support for managed services, voice, and internet clients. IT Onsite Technicians play a pivotal role in ensuring our continued success as they are the front-line support for celito’s clients. IT Onsite Technicians must maintain the highest level of customer satisfaction and response times.
Primary responsibilities include (but not limited to):
- Primarily working with Systems Administrators to assist with projects and onsite hardware installations of PCs, laptops, printers, scanner, backup appliances, servers, switches, and access points.
- Working within our helpdesk support desk to create, update, escalate, and close service requests from clients
- Accurately reporting time spent on cases through our ticketing system
- Working with third party vendors to resolve internal or client issues
- Referencing, updating, or creating documentation for celito clients and internally
- Monitoring, resolving, or responding to system alerts from our central monitoring platform
Requirements:
- Excellent customer service skills
- Ability to manage diverse workload with ever-changing priorities in a fast-paced environment
- Strong working knowledge of Windows desktop operating systems as they’re used in small and medium business environments.
- Working knowledge of Windows Server operating systems as they’re used in small and medium business environments.
- Strong working knowledge of PC and laptop hardware
- Basic understanding of small business networking technologies including routing, switching, and wireless networking.
- Basic understanding of internet, e-mail and related technologies, and DNS concepts
- Impeccable oral and written communication skills
- Clean background check and driving record
- High school or equivalent (required)
- Desktop support: 5 years (required)
- Associate Degree or certificate (preferred)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Windows: 5 years (Required)
- Active Directory: 3 years (Required)
