IT ConsultingVoice Over Internet Protocol (VoIP)

Hosted or Premise-Based VoIP & What You Need to Consider

By October 8, 2014 No Comments

VoIP services from celitoSo, you’ve decided to make the switch to Voice over Internet Protocol (VoIP) for your Raleigh-area business. You’ll love the convenience and features of VoIP phone service, which allow your organization to stay connected. In making this decision, you must also consider which type of VoIP service your business will utilize — hosted VoIP or premise-based VoIP. Not sure of the difference? Let’s explore the advantages of each below, as well as important security factors to consider before making your decision.

Hosted VoIP vs. Premise-Based VoIP: What’s the Difference?

For businesses committed to growth, Raleigh hosted VoIP offers a great Internet phone solution. Hosted VoIP functions through an Internet connection from an ISP (such as celito), maintained off-site at a secure data center. Hosted VoIP easily accommodates for business expansion, and the remote location means that you don’t have to worry about employing IT staff for maintenance of the hardware. This off-site location also prevents the loss of valuable information in case of damage at your business. Hosted VoIP services are a popular choice for companies, offering built-in business continuity and a variety of advanced, convenient phone features.

A premise-based VoIP solution requires purchase of a phone system that resides at your office (or one of your office locations) and is powered by SIP or PRI service. This service is not as simple when it comes to dealing with issues such as scalability, connectivity and technical support, and requires you to hire an experienced IT person to maintain the system. Because this VoIP is running through hardware at your business’ facilities, you must personally confront these issues, rather than allowing your ISP to address them at their secure data center site.

VoIP Phone Service & Security Considerations

Just like any technology, your VoIP servers are susceptible to attacks that may threaten the security of your business. No matter which VoIP solution you use, keep in mind the following security threats:

  • Fraud — Hackers can gain access to a network and threaten your security in a variety of ways. Such threats include eavesdropping and gaining access to valuable information, phishing, and attacking your system with malware or viruses.
  • Call Tampering — This is when hackers intercept calls and interfere with them.
  • Spoofing — With spoofing, attackers with illegally-acquired network credentials will display a fake number on caller ID when making calls.
  • Unregistered Hardware — Be sure that your VoIP hardware and software are registered to authorized users in order to prevent hackers from using your system fraudulently.

When considering which VoIP solution to use, it’s important to take into account the potential for security threats. When you choose hosted VoIP from a data center, such as celito’s SOC II Type 2 compliant data centers, you can rest easy knowing that your host has sophisticated security measures in place to ward off hackers. With premise-based VoIP, it is up to you to ensure the safety and security of your VoIP servers.

Depend on celito for Reliable VoIP Service in Raleigh & Beyond

Ultimately, when it’s time to decide which VoIP solution is best for your business, you must consider your business’ needs, capabilities, potential growth, and most importantly, security concerns. Each VoIP service has its advantages and disadvantages, and it’s up to you to decide if hosted or premised-based VoIP will work for you.

Need additional assistance deciding which Raleigh VoIP service is best for your business? Contact celito today to request more information or to ask any questions about VoIP. We’d be happy to discuss the capabilities, benefits and requirements of both hosted and premise-based VoIP. We’re dedicated to helping you find a quality VoIP solution that works for your business, so get in touch today!