Escaping the Black Hole of Client Retention

By May 13, 2015 No Comments

Executive and client shaking handsAt celito, a leader Internet services provider in Raleigh, NC since 1999, we love our clients. It’s all about building relationships and offering solutions that follow our core values based on what makes sense for your business. Building relationships takes continual effort and we work hard to be proactive in encouraging friendly, productive two-way communication.

Each client has a primary contact, their account executive, which they can directly email or call if they need anything. The relationship with their AE starts after they sign up for one of our monthly services: colocation, hosted server, voice, internet, or consulting. In addition to being available for phone calls and email inquiries, the account executive reaches out to each client every quarter to thank them for their continued business. Clients will have the opportunity to review their services with us at least once a year at annual meetings we schedule.

celito stands out from other service providers by constant communication and appreciation. Here are a few examples of how we do that:

  • Celebrate clients with gifts
  • Quarterly touches (email and face-to-face)
  • Annual Meeting
  • Work to lower costs while improving service
  • Involved in client’s charities
  • Consults with clients to ensure best business model
  • Face-to-face visits whenever needed

Check out the case studies on our website for examples of great customer relationships.

We would love to hear your success stories and tips for making your clients feel like rock stars! Comment below or email your stories to sales@celito.net. If we get enough submissions, we’ll feature your stories in a client success series.