Relationships matter, especially in business. People like to do business with people they trust — people they know will provide reliable service on which they can depend. At celito, our goal is to be that kind of company.
Those types of relationships are often how we connect with new clients, like Becky Schmidt, general manager of Koka Booth Amphitheatre in Cary, N.C. The celito leadership team knew Becky from years past and reconnected with her at a Cary Chamber of Commerce event. She grabbed a business card because her venue was in need of a phone service upgrade.
At the time, the Amphitheatre was connected to the Town of Cary’s technology networking services. But as the business grew, their needs expanded beyond what could be provided by the current service. For example, the Amphitheatre required “on-call” support service to ensure effective business operations.
After submitting a bid along with other suppliers, celito was awarded the contract. “Celito’s competitive pricing and our comfort level with their on-call technicians were deciding factors,” Becky says. “Our business has high volume activity at night and on the weekends, and we needed a provider that could meet our needs during those prime hours. Celito was committed to the job at hand.”
In early 2010, the Amphitheatre went online with celito’s services for VoIP telephone, Internet service, server hosting, and a support and service contract. Becky realized immediate benefits in the comprehensive voice and phone services from celito, along with the high speed internet connection. And when the Amphitheatre needed more phone lines to accommodate an anticipated spike in activity from a scheduled rock concert, celito responded promptly to meet the need.
“Celito addresses our needs and concerns immediately to resolve them,” Becky explains. “We don’t have a back order of technical support issues waiting to be addressed. We never feel like just another number when we call for support. That kind of service is rare and really, really appreciated, especially in a business like ours. As they say, the show must go on.”
Koka Booth Amphitheatre * 8003 Regency Parkway * Cary, NC 27518